Job title:       Loddon PCN Manager 

Reports to:   PCN Clinical Director


Hours:           37.5 hours per week 


Base:            Agile working at GP Practices within Whitewater Loddon PCN

(Working from home and in person at the Practices)


Salary:          Band 7 - £38,890

THC Primary Care is supporting the recruitment and training of the Loddon PCN Manager. This position will be employed by Whitewater Loddon PCN 





The PCN Manager will be working as part of the Whitewater Loddon Primary Care Network which comprises the following GP practices:

  1. Whitewater Health

  2. Chineham Medical Practice

  3. Clift Surgery

While operating under the working direction of the Clinical Director, the post holder will be required to develop effective relationships with the respective practice managers.


In addition, close links will be required with other PCN management team members and with our external stakeholders, such as the voluntary / care sector, community trusts and secondary care trusts.


This exciting new post will form an integral part of the PCN leadership team and will work closely with the Clinical Director, Network Administrator and Management and Clinical Leads. The ideal candidate will need to be proactive, have a passion for primary care, and proven track record in delivering primary care improvements.  


The remit of this role is broad and will require attention to detail in the delivery of high-quality day to day operations. 

Main responsibilities


This list of duties and responsibilities is not exhaustive and may be subject to changes as deemed necessary;


The PCN Manager’s areas of responsibility include and are not limited to:


Strategy and leadership:

  • To provide day to day managerial supervision to Whitewater Loddon PCN by leading and supporting quality improvement and performance, including evaluating the patient experience of the services provided;

  • To be fully accountable for all projects and to ensure patient safety and quality of care is at the forefront of all projects

  • Clarify objectives and priorities for network delivery in line with operational realities; financial parameters and contract requirements 

  • To support the Chairing of network meetings 


Operations and Project Management:

  • To operationally manage specified staff within the Whitewater Loddon PCN;

  • To act as the first point of contact with regard to delivery of Networks’ projects/schemes;

  • To develop and run administrative systems for  the Whitewater Loddon collaboration projects

  • Manage and establish necessary monitoring processes of risks, issues and actions and report these to the PCN Clinical Director

  • To participate and support in relevant meetings;

  • Ensure all relevant national strategies, policies, targets and frameworks are fully implemented 

  • Ensuring KPIs are achieved: these will be determined during your probationary period;

  • To identify clinical and organisational improvements to enhance and improve integrated care and services to patients;

  • To assist with the gathering of statistics and information when required


Finance and Governance:

  • To participate in Financial duties in liaison with the Banking Practice, the Finance Manager and the employing Practices;

  • To monitor and check the accuracy of the submissions for the SNS, DES and contractual requirements on behalf of the Network;  

  • To be the budget holder for designated budgets of small projects and work streams;

  • To provide expenditure details to the Clinical Director highlighting variances from the project budget with support from the Finance Manager;

  • To ensure that all reports and claims are submitted on a monthly and quarterly basis; 

  • To ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness through: 

  1. Ensuring financial risks are recognised and appropriate action taken  

  2. Planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required  

  • Ensuring the practice’s allocation of resources is fair and equitable  


Recruitment and Human Resources:

  • To participate in HR duties with the support of the lead practice HR Teams.

  • To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required

  • To support the recruitment of ARRS roles as per the DES requirements



  • To help staff within the Whitewater Loddon PCN to understand and support delivery of its strategic objectives and outcomes framework

  • To liaise and work with different practices on an ad-hoc project basis 

  • To encourage all staff to collaborate through sharing information and intelligence across different activities  


Stakeholder Relationships:

  • To work closely with the relevant teams and Practices to support network implementation of agreed service changes, pathways and quality improvement;

  • Promote the engagement of all PCN practices to unify locality structures 

  • To manage and maintain credibility with all key contacts within the network, to foster a culture of collaboration, and promote inter-service learning to drive continuous improvement 

  • Build good relationships with all stakeholders involved in the PCN  

  • Develop and deliver a communication plan using a wide variety of channels   

  • To represent the network at external meetings  

  • Listen and act on staff feedback from the frontline to build staff trust by adopting a proactive, facilitative approach.  

  • Provide coaching and support to staff and stakeholders involved in PCN transformation and development  


Supporting Clinical Directors:

  • Supporting the CD to provide strategic and clinical leadership to the network, developing and implementing strategic plans, leading and supporting quality improvement and performance across member practices;

  • Supporting network implementation of agreed service changes and pathways, working closely with member practices, the wider PCN and the commissioner to develop, support and deliver local improvement programmes aligned to national and local priorities


Education and Training:

  • To verify with the lead employing Practice that PCN staff have the appropriate training, accreditation and requisite skills to undertake the duties required of them and that CQC requirements are fully respected.

  • To be responsible for mandatory training within the Whitewater Loddon PCN

For more information, please click here to review to full job description.

Application:  Please email your CV and full covering letter to

Deadline of Application: 10th of August 2021, 17:00

Interview Dates: 18th and 19th of August 2021