• Tara Humphrey

Blog Series | The Importance of Administrative Support | Episode 3

Updated: Aug 21, 2018

Welcome to our latest blog series, where we will be sharing some of our most frequently asked questions about leadership and change management and developing new ways of working in primary care. 

Q. I know our project/network needs administrative support, but I’m not sure where to start. 

Firstly, I’m pleased that you value administrative support. The right person/ team is worth their weight in gold and often vital to a project, department or networks success. 

Identifying the tasks I would first start with the low-level administrative tasks you carry out on a daily basis. Take 30 minutes to write these down. 

For example, your list may include: •    Diary management  •    Signposting to other people •    Organising training courses  •    Chasing payments  •    Preparing meeting papers •    Sending out newsletters •    Preparing reports   •    Creating systems and processes 

Now use this list to decide what you can eliminate from your day, freeing you up to do the things only you can do. 

Unless there is a solid network infrastructure in place, I would strongly suggest you hire someone with experience, but you will have to provide an induction and some training. There is no getting around this.  

If you fail to do this, don’t be surprised that a) they don’t last long or b) they struggle and end up creating more work for you. 

Now……. how will this person be funded? Possible options: 1.    Review your current project budget, can this be reorganised to cover the costs for some administrative support? 2.    Is there anyone within your organisation that could support you? Don’t be shy, get out and ask. Your proposition could be a win-win for all involved. 3.    Is there scope to go back to the funder to bid for more budget? 4.    For every project, you bid for going forward be sure to factor in administrative costs. Hopefully, this can get you started. 

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