Updated: Dec 19, 2022
Before officially signing off for 2022, I felt inspired to share one last blog and announce my impromptu 2022 virtual Business of Healthcare awards to some people and organisations that have impacted me personally and professionally.
This year, we would like to recognise 3 amazing organisations for their outstanding customer service and company culture, a perfectly aligned partnership and an amazing general practice at the heart of their community.
Let's jump in!
Best Customer Service Award
Whilst the artwork may not seem significant, the conversation about what we wanted the podcast and our overall business to represent was hugely impactful.
My conversations with Co-Founder Dr James Somauroo helped shape my vision and gave me the confidence to stop the podcast, take a breather and come back stronger.
The service I received was first class, and having been to a couple of conferences with the SomX team, I observed how they interact with people, and EVERYONE gets the
SomX first-class treatment.
They have built a fantastic company culture, and they make me want to up my game.
This is us (in the top right of the picture) at the Medtech Conference in Malta, and in this podcast, I share my insights from that event.
🎯Who has given you sound advice this year? Could you take some time to tell them the impact their time with you had?
Best Partnership Award
Pure Physio gets our award for Best Partnership.
Again, I have spoken about Pure Physio a lot this year because they were the first company we partnered with on our blog. We share the same values, and Phin, their CEO, is the most positive person I have ever met and is only a WhatsApp message away.
Meeting the team at the Best Practice Conference was excellent and solidified why I am over the moon to be partnered with them.
Pure provides First Contact Physios to Primary Care Networks (PCN) amongst many other services. I have first-hand experience working with them and know how challenging it can be to try and be all things to all PCNs and general practices.
We can be demanding! 🙃
But in my experience, they have managed so well to accommodate our PCN needs, and it is my pleasure to recommend them.
If you want to learn more about them, please check out;
🧑🏾💻 What does a First Contact Physio Do? Webinar
🎯I encourage you to look at your PCN providers and thank those who have gone above and beyond.
Best General Practice Award
The award for Best General Practice goes to Richmond Medical Centre.
Way back when I worked in Redbridge and met Dr Gopal Mehta at a Protected Learning Time event. I sat next to him, and we hit it off. From then, I started to follow his practice on Instagram, and I saw the fantastic work their practice does.
New mum meet-ups, crochet and craft sessions, wellness classes, pepper pig flu and polio clinics, and so much more. They have a fantastic team.
When I saw they were having a Winter Wonderland with real-life reindeer, we had to attend, and the kids and I jumped in the car for the 1hr 45 min journey on Saturday, 17th December. A big shout out to Sham Azid for the warm welcome😀.
I asked Gopal what inspired him to do this. He said, “this is what it's all about, supporting the community, but we can only do this if we have the foundations right”.
For the past few years, he has been taking his team to the General Practice Awards, which is a significant investment, but he said: “they are 100% worth it”.
This year Gopal took his practice team AND PCN team to the awards 👏🏾.
🎯Gopal and his team have inspired me to invest more time and appreciation in my THC and PCN teams. I will be taking some inspiration from the community focussed initiatives they have run, and maybe we will see them at the General Practice Awards 2023.
Maybe the THC Business of Healthcare Awards could become a thing moving forward..... Watch this space!
About of the Author
I'm Tara; I am the founder of THC Primary Care, an award-winning healthcare consultancy specialising in Primary Care Network Management and the host of the Business of Healthcare Podcast, where we have now published over 200 episodes.
I have over 20 years of project management and business development experience across the private and public sectors, and I have supported over 80 PCNs by providing interim management, training and consultancy.
I have managed teams across multiple sites and countries; I have an MBA in Leadership and Management in Healthcare, I'm published in the London Journal of Primary Care, and I am the author of over 250 blogs.
I have three children. My eldest has Asthma, my middle child has a kidney condition called Nephrotic Syndrome, and my youngest daughter has Type 1 Diabetes, so outside of work, healthcare plays a massive role in my life.