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THC Primary Care Privacy Policy 


Our contact details  

Name: THC Primary Care ltd 

Address: Clover House, John Wilson Business Park, Whitstable, Kent CT5 3QZ 

Phone Number: 07494 763 552 




The type of personal information we collect,


We currently collect and process the following information: 

  • Your name 

  • Email address 

  • Telephone number 

  • Job title 

  • Organisation that you work for 

  • Financial information such as a credit / debit card for payment 

  • IP addresses (automatically collected) 

  • Web browser type and version (automatically collected) 


How we get your personal information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

  • To subscribe to our newsletter 

  • To submit an enquiry form from our website 

  • To purchase an online course or resource material from our website 

We use the information that you have given us in order to, 

  • Respond to your enquiry 

  • To collate the number of Primary Care Networks (PCN’s) we (THC Primary Care) have worked with 

  • Process Payments 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:  

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting 

(b) We have a contractual obligation. 

(c) We have a legal obligation. 

(d) We have a vital interest. 

(e) We need it to perform a public task. 

(f) We have a legitimate interest. 


Sharing your personal information 

The organisation shares Personal Information with third-party entities to facilitate the utilisation of such information, as elucidated above. For instance, the company uses Mailchimp to support its email campaigns; detailed information on how Mailchimp handles Personal Information can be found at:

Additionally, Google Analytics is utilised to gain insights into customer interactions with the website; further details on Google's use of Personal Information can be accessed here:

Users also have the option to opt-out of Google Analytics by visiting:

Furthermore, the organisation may share Personal Information when required to comply with pertinent laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information received, or to safeguard its rights. 



How we store your personal information  

Your information is securely stored. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.  


Your data protection rights 

Under data protection law, you have rights including: 

Your right of access - You have the right to ask us for copies of your personal information.  

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.  

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.  

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at if you wish to make a request. 


How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at THC Primary Care Ltd, Address: Clover House, John Wilson Business Park, Whitstable, Kent CT5 3QZ or contact 


You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             

Information Commissioner’s Office 

Wycliffe House 

Water Lane 



SK9 5AF 


Helpline number: 0303 123 1113 

ICO website: 

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