Updated: Nov 26, 2022
Following our blog titled 32 Primary Care Network Interview Questions to Support Your Next Hire, we were asked if we had any further questions which could support a more senior management role.
Below is the exact format and interview questions we used to successfully appoint a PCN Operations Manager for you to tailor.
Part 1: Presentation
The candidate to deliver a 10-minute presentation on the challenges and opportunities for primary care networks.
Part 2: Panel Interview
Please can you talk us through your CV, highlighting any areas which you feel are particularly related to this role?
Leadership and strategy development
Please can you provide us with an example of a strategy you have developed and how you led the implementation of this?
Along with direct line management, you will also be supporting and communicating with people across multiple organisations.
What challenges do you envision with this structure, and how would you plan to minimise these?
PCN Contract Management
Part of your role is to streamline, negotiate and centrally manage contracts.
Please can you provide an example of how you have facilitated this activity and any challenges that you faced?
With many stakeholders to work alongside, the ability to confidently and proactively manage and diffuse conflict is essential in this role.
Please can you provide an example of how you have recently diffused a conflict that led to a successful outcome?
Health and wellbeing
This is an exciting role with lots to do.
How do you plan to protect your own and your colleague’s health and well-being so your team can deliver to the highest standards?
What 3 words would you use to describe what you need from your ideal employer?
Check out The Ultimate Guide to Hiring Your Primary Care Network Manager so more tips and advice.
We hope this helps!
About the Author
I'm Tara; I am the founder of THC Primary Care, an award-winning healthcare consultancy specialising in Primary Care Network Management and the host of the Business of Healthcare Podcast, where we have now published over 200 episodes.
I have over 20 years of project management and business development experience across the private and public sectors, and I have supported over 50 PCNs by providing interim management, training and consultancy.
I have managed teams across multiple sites and countries; I have an MBA in Leadership and Management in Healthcare, I'm published in the London Journal of Primary Care, and I am the author of over 250 blogs. I have 3 children. My eldest has Asthma, my middle child has a kidney condition called Nephrotic Syndrome, and my youngest daughter has Type 1 Diabetes, so outside of work, healthcare plays a huge role in my life.
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