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How to get the most from your Primary Care Network Services

Updated: Sep 25, 2023

This week's blog is a little different as, firstly, I recorded a video and; secondly, this blog is both for Primary Care Network leaders and the growing list of providers that are ready, willing and already providing services to Primary Care Networks.

Given our experience of supporting many PCNs and working with providers of pharmacists, social prescribers link workers, first-contact physiotherapists, and mental health practitioners, we are increasingly asked - How can PCNs get the most from their services?

One way to ensure this is through regular contract management;

  • Reviewing the data and key performance indicators

  • Assessing what is working well

  • Identifying areas for improvement

  • Delivering on what you said you would do

Pure Physiotherapy does this brilliantly.

Along with watching the video above, please check out the following blogs

In this blog, we discuss the following factors that need to be in place for a successful partnership.

  • Alignment of values

  • Equal engagement from both parties

  • Clarity around the service provision and outcomes

  • A clear point of contact

  • What will be monitored?

  • Trust

In this blog, we provide guidance to ensure the following bases are covered:

  • The what - A detailed description of services

  • The why – The benefits of the service

  • The who – Which roles will manage the services, and what is the escalation channel to manage risks and issues?

  • When will the agreement start, and when will contract reviews take to ensure both parties meet regularly to keep things on track?


Another factor that will influence PCNs experience the most and best from the service is the desire and willingness to embrace service, which is beyond the control of the service provider.

We hope these resources help.

Work with us

  • Are you new to your Primary Care Network role (PCN Manager, PCN Coordinator, PCN Administrator, PCN Operations Manager, PCN Managing Director) and need some direction?

  • Are you unsure what is expected of you?

  • Is there low engagement across your project, general practice or Primary Care Network?

  • Are you feeling overwhelmed?

  • Are you looking for training and mentorship to support the management of your network?

  • Would you value some support and mentorship from an experienced PCN Manager?

  • Are you happy to learn self-directed and at your own pace?

Lastly, we lead and manage PCNs too. We are in the thick of it and experience the good and those days when you think 😫! Click here to find out how else you can work with us.

About the Author

Tara and Team THC provide project and network management and training to Primary Care Networks. Between our training programmes, facilitation and interim network programmes, we have now supported over 120 PCNs!

Tara has an MBA in Healthcare Leadership and Management, is published in the London Journal of Primary Care, is the author of over 250 blogs also hosts The Business of Healthcare Podcast.

Find out more about THC Primary Care at

Follow Tara on Twitter


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