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Getting Started with Your PCN Management Audit

Updated: Nov 12

As a Primary Care Network leader and CEO, I am all about the fundamentals.

This is the work that may not be seen necessarily as exciting, and it's often the work that other people take for granted, but it's all about making sure we have a solid foundation to work from.

When the basics are in place, this enables us to do bigger and better things, creates clarity and consistency and supports a positive organisational culture.

In this blog, we have created a simple audit that you can download to help you audit your approach to leadership and management, and identify what is working well and where there may be areas for improvement. It's just a starter for ten, and I encourage you, as I always do, to leave what doesn't resonate.

Along with our audit, we signed post you to:

🎯 The Five Dysfunctions of a Team book

🎯 The General Practice Podcast

🎯The Primary Care Network Management YouTube Channel

Let's jump in!

Why am I writing about this?

At THC Primary Care, we are increasingly receiving a number of enquiries from networks that are experiencing issues related to trust, conflict, commitment, accountability, and / or results and performance.

These also happen to be the five key reasons why even the most effective teams can fail, as highlighted in Patrick Lencioni’s five dysfunctions of a team.

This framework is designed to help teams identify and overcome the five dysfunctions that can prevent them from being effective. I discussed this on the General Practice Podcast below.

The full episode can be found here .

This blog was also inspired by a session delivered by Robert McCartney, Dr Najib Seedat and Ben Gowland, who we collaborate with on the New to GP Partnership Programme.

Whilst the challenges within a GP partnership and a Primary Care Network hold different levels of risks and responsibility, there are also a lot of commonalities.

At THC, we have taken the five dysfunctions of a team one step further and have provided you with some specific examples, which will enable you to better reflect, build on these and actively address the current issues which may exist within your own network.

Assessing your Primary Care Network Leadership and Management

It's not a tool to be used on a one-off basis but a regular way to review and make sense of what is happening in your network and with your own performance.

Keep reading to download this FREE audit.

Our handy 2-page audit is ready to download in full here. Please edit and personalise it to make it your own.

What to do before you jump in.

Review and amend the list below to ensure the language resonates with you and your network.

Print the list off or electronically share it with your network’s leadership and management team (you can even turn this into your own electronic survey).

Answer the questions individually and then discuss your responses as a team.

Create an action plan and identify the priorities you need to work on in the next 90 days. Don’t try to address everything all at once.

If your network’s leadership and management position is good, this exercise could form part of your PCN annual review.

I would also remind you to lead by example and remember that the need for compromise is highly likely.

We hope this is helpful, and if you are looking for more support, check out our YouTube Channel or email us at admin@thcprimarycare


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About the Author

I'm Tara; I am the founder of THC Primary Care, an award-winning healthcare consultancy specialising in Primary Care Network Management and the host of the Business of Healthcare Podcast, where we have now published over 200 episodes.

I have over 20 years of project management and business development experience across the private and public sectors, and I have supported over 120 PCNs by providing interim management, training and consultancy.

I have managed teams across multiple sites and countries; I have an MBA in Leadership and Management in Healthcare, I'm published in the London Journal of Primary Care, and I am the author of over 250 blogs.

I have 3 children. My eldest has Asthma, my middle child has a kidney condition called Nephrotic Syndrome, and my youngest daughter has Type 1 Diabetes, so outside of work, healthcare plays a huge role in my life.

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